Your satisfaction and experience is very important to us at Bella Romeo Music. We have a 3-day money back return policy, minus shipping cost and any import/customs fees paid by the buyer. If you are not satisfied, please e-mail us within 3 days of receipt to arrange the details of your return under the terms & conditions as stipulated on this page.
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Returns of new items that have signs of wear (dings, dents, scratches, removal/re-installation of any parts) are subject to a 30% restocking fee. Returns of used items that are not in the same condition as it was shipped are subject to a 30% restocking fee. If damage is excessive, we may refuse refund and the customer is responsible for shipping charges to get the item shipped back to them.
- Perishable goods such as opened strings, liquid cleaning agents
- Downloadable software and files
- Products that had been registered with their respective manufacturers
- Any items with NON-REFUNDABLE marked in item name and/or item description.
Unit 06&07, 9/F, Workingfield Commercial Building, 408-412 Jaffe Road, Wanchai, Hong Kong
(852) 9687 0879
The customer is responsible for arranging and paying for the shipping costs of the returning item. We strongly recommend using a trackable shipping service and shipping insurance, as Bella Romeo Music is not responsible for any damages or missing of the returning item during a returning shipment.
We take detailed photos and/or videos of items just before shippment to customers, and we encourage customers to do the same for any returning shipment.
You will be responsible for paying for your own shipping costs for returning your item. All shipping costs, taxes and import duties are non-refundable. Please allow a minimum of 5-10 business days from the time we receive your return for your refund to process.
The refund shall be made using the same as the payment method and currency of the original purchase transaction.
Contact us at [email protected] for any questions related to refunds and returns.